Frequently Asked Questions
Everything you need to know about your Urge Pret experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to initiate a request.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our size chart for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.
Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Are your materials sustainably sourced?
At Urge Pret, we are committed to ethical fashion. We source high-quality fabrics from certified suppliers who prioritize environmental responsibility.